FAQ

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FREQUENTLY ASKED QUESTIONS

ABOUT OUR SYSTEM, OUR APP & MOBILE WEBSITE, AND BONUS TEXT SYSTEM


 

THE BASICS

01. WHAT IS THE "Mob Appz Mobile Advertising Service"?

The "Mob Appz Mobile Advertising Service" is a cutting-edge, cloud-based App-creation service that enables your business to own, manage, and distribute your own web-based App and Mobile-enabled Website which are primarily designed to inform and engage your customers - wherever they are - at home, at work, or on-the-go.

02. WHAT IS AN APP?

Have you ever seen the TV commercial that says... "There's an App for that!"? The word APP refers to specialty or business Applications that are available to iPhone users, Smartphones, and other handheld mobile devices such as the iPod-Touch. In our case, we offer a multi-page, full-featured App structured primarily for use as a marketing tool.

03. APPS COST UPWARDS OF $10,000. HOW CAN YOU CHARGE SO MUCH LESS?

Demand for Apps are so high, their base prices are usually in the thousands-of-dollars. However, because our service uses Web-based resources and the growing Mobile 2.0 Technology, we are able to offer practical yet powerful business Apps for much less. It will be more practical for you to use our service than to job this out or hire your own programmers. With our service, you can get started in minutes, not weeks or months.

04. WHAT IS THE SINGLE BIGGEST ADVANTAGE OF HAVING MY OWN APP?

There are several advantages, but the single most important one is "PERSISTENT PRESENCE".

With your own App / mobile enhanced website, your App's icon (which can be your business logo) resides on home screens of your customers' phones. You can say that, in a polite and productive way, you are "constantly in their face". They are always reminded of you and your information is consistently and instantly available to them - anywhere, anytime - 24/7. No other advertising tool can offer the same ability to inform and engage customers. That is the power of having your own App.

05. HOW OFTEN CAN I CHANGE THE CONTENTS OF MY APP?

Anytime you want, as often as you want. In fact, your App has a page called the "Alert Page" which is practically the first page of your App. This is where you post any updates, special messages, new promotional offers, etc. We even encourage you to post a new alert everyday, so you can engage customers to make it a habit to open your App and check your alerts on a regular basis. (If your users are based in the United States, they can also subscribe to receive your alert messages via text message.)

06. CAN I USE MY OWN CUSTOM IMAGES IN MY APP?

Absolutely, yes you may. For additional information about the specific pages that make up your App and mobile website, please refer to the PAGE CHART which defines the purpose, features, and functionalities of each individual page.

07. HOW DO PEOPLE WHO DO NOT HAVE iPHONES GET TO SEE MY APP?

A version of your App is also available on our regular website, viewable from desktops, laptops, netbooks, and tablet computers - giving you multi-device delivery of your marketing messages.


 

TEXT BROADCAST SYSTEM

01. WHERE AND HOW DO I SELECT MY TEXT KEYWORD?

You can choose your keyword from your back office. Once your account is activated, you can login to your back office and use the text keyword search form to check on the availability of the keyword that you want to use. Once you've selected a keyword that is available for use, you can simply save the keyword and the system will automatically assign that keyword to you.

02. HOW MANY KEYWORDS DO I GET WITH MY ACCOUNT?

One. Each App & Mobile Website account can have only one keyword assigned to it.

03. IS MY "TEXT KEYWORD" THE SAME AS MY "APP TITLE"?

No, not necessarily. You can choose a different SMS Keyword from your App Title. However, in most cases, especially when you're using your brand or business name as your App Title, it definitely helps if you use the same word for your SMS keyword. Plus, chances are if your name is unique enough, it will be available as a keyword. (Your App Title can have up to 40 characters and spaces. Your SMS keyword can have a maximum of 15 characters with NO spaces.)

04. CAN I CHANGE MY KEYWORD ANY TIME I WANT?

No, you may not. To avoid message distribution conflicts, we are not able to change your keyword once they are assigned to you. Keep in mind that your keyword must be unique to you. No other client of ours can use the same keyword once it has been exclusively assigned to you.

05. HOW DO I SEND AN TEXT MESSAGE?

From your back office, go to "Edit Alert Page". When you change the content of the Alert page of your App / mobile enhanced website, the updated content is automatically sent via text message to all your text message subscribers.

06. HOW LONG CAN MY MESSAGE BE?

Your message can have a maximum of 140 characters and spaces.

07. WHEN I UPDATE MY OTHER APP PAGES, WILL MY SYSTEM SEND AN TEXT MESSAGE?

No. In order to send an text message you must specifically update the Alert Page of your App/Mobile Website. Once you save your changes, your text is immediately scheduled for transmission and is sent to supporting mobile carriers for broadcast to your subscribers.

08. CAN I JUST USE MY TEXT SYSTEM FOR MY MARKETING WITHOUT HAVING TO USE MY APP?

You can, but that's a big waste. If you want them to receive an image (like a coupon or a photo of a product), you can have them link back to your App or Mobile Website. Considering that more and more people use Apps and are now browsing the Mobile Web, it will be a lost opportunity for you not to use your Web App and Mobile Website when they are the most highly-desired customer engagement tools in the market today.

09. CAN I JUST USE MY APP & MOBILE WEBSITE AND NOT USE MY TEXT SERVICE?

Yes, you may, particularly if your customers are based outside the United States. Our SMS system works only within the U.S., although your Web App & Mobile Website is accessible globally to users with iPhones, Android, and other Smartphones that have access to the Internet.